SHIPPING POLICY – URBANRISEAPPAREL

Effective Date: May 14, 2026 | Last Updated: May 14, 2026

1. INTRODUCTION & SCOPE

Urbanriseapparel (“Urbanriseapparel,” “we,” “us,” or “our”) is committed to delivering your premium T‑shirts and hoodies with efficiency, transparency, and reliability. This Shipping Policy governs all orders placed through our official online store located at https://urbanriseapparel.shop/. By completing a purchase, you agree to the terms outlined herein.

All shipments originate from our fulfillment center located at:
Urbanriseapparel
14336 England St
Overland Park, CT 66221
United States

Our shipping operations are designed to provide clear timelines, predictable costs, and professional service. We utilize a single flat rate shipping model for all domestic orders within the United States. All shipments are fully trackable from dispatch to delivery.

2. ORDER PROCESSING & HANDLING TIME

Every order undergoes a quality assurance and handling process before dispatch. Urbanriseapparel maintains a one (1) business day handling time for all in‑stock items (T‑shirts and hoodies).

• Handling Time Definition: The period between order confirmation (including successful payment authorization) and the moment the carrier scans the package into their network.
• Handling Duration: 1 business day
• Handling Cut‑off Time: 5:00 PM Eastern Standard Time (EST), Monday through Friday
• Business Days: Monday, Tuesday, Wednesday, Thursday, Friday (excluding federal holidays observed by USPS, UPS, and FedEx)

Example Scenarios:

3. CUT‑OFF TIME FOR SAME‑DAY PROCESSING

To provide clarity and consistency, Urban Rise Apparel enforces a strict cut‑off time of 5:00 PM Eastern Standard Time (EST), Monday through Friday. Orders that include complete and accurate shipping information, valid payment, and no fraud alerts are eligible for dispatch according to the schedule above.

Important Notes Regarding Cut‑off Time:

• The cut‑off applies to the timestamp of order confirmation in our system, not the time of cart creation or checkout initiation.
• We recommend completing your purchase at least 15 minutes before the cut‑off to allow for payment verification.
• Cut‑off times are not extended due to high volume, weather, or technical issues; however, we will communicate any significant delays via email and on our website banner.

4. DOMESTIC SHIPPING METHODS, COSTS & DELIVERY TIMELINES

Urbanriseapparel ships exclusively within the United States, including all 50 states, APO/FPO addresses, and US Territories. For international shipping inquiries, please contact support@urbanriseapparel.shop.

* Shipping cost is flat at $6.99 per order regardless of the item count or total weight.

5. DELIVERY SERVICES & TRACKING

We partner with USPS, UPS, and FedEx. Within 24 hours of shipping, you will receive a tracking number via email. Tracking updates usually appear within 2–6 hours of dispatch.

6. SHIPPING DESTINATIONS & ADDRESS REQUIREMENTS

You are responsible for providing an accurate address. If a package is returned due to incorrect info, a $6.99 re-shipment fee applies, or a refund minus shipping costs.

7. LOST, STOLEN, OR DELAYED PACKAGES

If tracking says “delivered” but you haven’t received it, wait 2 business days before contacting us. Urban Rise Apparel is not liable for theft after delivery confirmation.

8. HOLIDAY & SEASONAL SHIPPING SCHEDULE

No shipping occurs on major federal holidays (New Year’s, Memorial Day, Independence Day, Christmas, etc.). During peak season (Nov 15 – Dec 31), please allow an extra 1-3 business days.

9. ORDER MODIFICATIONS & CANCELLATIONS

Modifications are not guaranteed once an order is confirmed. Contact support@urbanriseapparel.shop before 5:00 PM EST for any urgent changes.

10. APO / FPO / DPO MILITARY SHIPPING

We proudly support military members with $6.99 flat rate shipping via USPS. Transit time is 10–21 business days.

11. SHIPPING INSURANCE & SIGNATURE REQUIREMENTS

Orders are insured up to $100. For orders over $100, signature confirmation is recommended. It is mandatory for orders exceeding $250 ($3.50 fee).

12. DAMAGED PACKAGES & INCORRECT ITEMS

Contact us within 48 hours for damages or 7 days for incorrect items with photos. We will provide a replacement or full refund at no extra cost.

13. CUSTOMER SERVICE & SHIPPING INQUIRIES

Email: support@urbanriseapparel.shop (Response within 24 hours)
Hours: Mon – Sat: 8:00 AM – 7:00 PM (EST)

14. SHIPPING POLICY MODIFICATIONS

We reserve the right to update this policy. Material changes will be announced on our website homepage.

15. LEGAL & JURISDICTIONAL NOTICE

This policy is governed by the laws of the State of Connecticut. Disputes shall be resolved in Johnson County, CT.

📧 support@urbanriseapparel.shop

🏢 129 Long Hill Dr, Stamford, CT 06902-1416, United States

Urbanriseapparel – Premium T‑shirts & Hoodies, Delivered With Precision.