Jump to:

Shipping |Returns & Refunds |Cancellations & Changes |Payments |Products

Q: How much does shipping cost?

A: Urbanriseapparel offers a flat rate of $6.99 for standard shipping to all addresses within the United States (including APO/FPO). There are no additional shipping tiers or hidden fees.

Q: How long does it take to receive my order?

A: Our handling time is 1 business day. Transit time for standard shipping is 2–4 business days. Total delivery time from order placement to delivery is typically 3–5 business days. 

Q: What is your order cut‑off time?

A: The cut‑off time for same‑business‑day processing is 5:00 PM Eastern Standard Time (EST), Monday through Friday. Orders placed after 5:00 PM EST will be processed on the next business day. Weekends and federal holidays are not considered business days.

Q: Which carriers do you use?

A: We ship via USPS, UPS, and FedEx. The carrier is selected at our discretion based on destination and package characteristics. All shipments include full tracking information sent to your email address.

Q: Do you ship to PO Boxes or APO/FPO addresses?

A: Yes. PO Boxes are shipped via USPS. APO/FPO/DPO military addresses are also accepted via USPS with a flat rate of $6.99. Transit time for military addresses is 10–21 business days. 

Q: How can I track my order?

A: Once your order is shipped, you will receive a shipping confirmation email containing the carrier name and a unique tracking number with a direct link to the carrier’s tracking portal. Tracking updates may take up to 24 hours to appear.

Q: What happens if my package is lost or stolen?

A: If tracking shows “delivered” but you have not received your package, first check with household members, neighbors, and your local carrier facility. If still missing after 2 business days, contact us at support@urbanriseapparel.shop. We will initiate a carrier trace. If the carrier confirms loss, we will replace the order or issue a full refund. For stolen packages after delivery confirmation, we are not liable but will assist with delivery evidence for your claim.

Q: What is your return policy?

A: You may return unworn, unwashed, undamaged T‑shirts and hoodies within 30 calendar days from the date of delivery. Items must have original tags attached. We do not charge restocking fees or return processing fees. Return shipping is paid by the customer unless the return is due to our error (wrong item or defect).

Q: How do I start a return?

A: Email support@urbanriseapparel.shop with “RETURN REQUEST – [Order Number]” in the subject line. Include your reason for return. You will receive a Return Authorization (RA) number and shipping instructions within 1 business day. Do not send items without an RA number.

Q: How long does it take to get a refund?

A: After we receive your return, we inspect the item(s) within 2 business days. Your refund is then processed within 7 business days of the return’s delivery to our facility. The refund will be credited to your original payment method. Please allow additional 3–7 business days for your bank or card issuer to post the credit.

Q: Do you charge a restocking fee?

A: No. Urbanriseapparel does not charge any restocking fees, return processing fees, or administrative fees. The full product price (including taxes) is refunded. Original shipping charges ($6.99) are non‑refundable for customer‑initiated returns unless the return is due to our error.

Q: Can I exchange an item for a different size or color?

A: We do not offer direct exchanges. Please return the original item (within 30 days) and place a new order for the desired size or color. This ensures the new item is reserved immediately and ships faster. For defective items, we offer a direct replacement at no cost.

Q: Can I cancel my order?

A: Yes, if your request is received before the 5:00 PM EST cut‑off on the same business day you placed the order (or the next business day if ordered after cut‑off). Cancellations are free of charge. After the cut‑off or once the order has been shipped, cancellation is not possible, but you may refuse delivery or initiate a return under the 30‑day return policy.

Q: How do I cancel or change my order?

A: Email support@urbanriseapparel.shop with “CANCEL REQUEST – [Order Number]” or “CHANGE REQUEST – [Order Number]” in the subject line. Include your full name and the specific change (size, color, address, etc.). You will receive a confirmation email within 2 business hours if the request is approved.

Q: Is there a fee to change my shipping address?

A: No, provided the change is requested before the cut‑off time and before the order is processed. Address corrections (e.g., fixing a typo, adding an apartment number) are free. If the address change requires shipping to a different zone, the $6.99 flat rate remains unchanged.

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, Google Pay, and Urbanriseapparel digital gift cards. No processing fees are added for any payment method.

Q: When will my credit card be charged?

A: An authorization hold is placed at the time you place your order. Your card is only charged (captured) when your order ships, which is typically 1–2 business days after you place the order. If you cancel before shipment, the authorization hold is released within 3–7 business days.

Q: Is it safe to use my credit card on your site?

A: Yes. Urbanriseapparel is PCI DSS compliant and uses 256‑bit SSL encryption. Your full credit card number is never stored on our servers; it is tokenized by our payment processors (Shopify Payments, PayPal). We also use AVS (Address Verification System) and 3D Secure for additional fraud protection.

Q: Do you accept international credit cards?

A: Yes, we accept Visa, Mastercard, American Express, and Discover cards issued outside the United States. However, all transactions are processed in USD, and your bank may apply a foreign transaction fee. We only ship to addresses within the United States (including APO/FPO).

Q: How do I use a gift card?

A: Enter the unique gift card code at checkout in the “Gift card or discount code” field. The card value is applied to your order total. Any remaining balance stays on the card for future purchases. Gift cards never expire and are non‑refundable.

Q: What types of products do you sell?

A: Urbanriseapparel specializes in premium T‑shirts and hoodies. Our designs are original and created in‑house. We do not sell third‑party branded merchandise unless explicitly stated.

Q: How do I find the right size?

A: Each product page includes a detailed size chart with measurements for chest width, body length, and sleeve length. We recommend measuring a similar garment you already own and comparing it to our chart. If you are between sizes, we suggest sizing up for a relaxed fit.

Q: Are your products pre‑shrunk?

A: Most of our cotton blend T‑shirts and hoodies are pre‑shrunk. However, a minimal shrinkage (approximately 3–5%) may occur after the first wash. We recommend washing in cold water and tumble drying on low heat to preserve fit and print quality.

Q: Do you offer wholesale or bulk orders?

A: For wholesale inquiries (10+ units), please email wholesale@urbanriseapparel.shop with your requirements. We offer tiered discounts for bulk purchases. Standard shipping policies apply unless otherwise arranged.

Q: My item arrived damaged or defective. What should I do?

A: Contact us within 48 hours of delivery at support@urbanriseapparel.shop with photos of the damage and your order number. We will provide a prepaid return label and ship a replacement at no cost, or issue a full refund including original shipping.

Q: Do I need an account to place an order?

A: No. You may check out as a guest. However, creating an account allows you to save your shipping addresses, view order history, track returns, and check out faster on future purchases.

Q: How do I reset my password?

A: On the login page, click “Forgot password?” Enter your email address, and we will send a password reset link. If you do not receive the email within 10 minutes, check your spam folder or contact support.

Q: How do I delete my account?

A: Email support@urbanriseapparel.shop with “DELETE ACCOUNT – [Your Email Address]” in the subject line. We will verify your identity and delete your personal information within 30 days, subject to legal retention requirements (e.g., tax records retained for 7 years).

Q: Is my personal information secure?

A: Yes. We use industry‑standard SSL encryption, firewalls, and PCI‑compliant payment processing. We never store full credit card numbers. For more details, please review our Privacy Policy.

Q: Does Urbanriseapparel sell my data?

A: No. We do not sell, rent, or trade your personal information. We share data only with service providers necessary to fulfill orders (shipping carriers, payment processors) and as required by law. See our Privacy Policy for complete details.

Q: How do I unsubscribe from marketing emails?

A: Click the “Unsubscribe” link at the bottom of any marketing email. Alternatively, email support@urbanriseapparel.shop with “UNSUBSCRIBE” in the subject line. You will still receive transactional emails (order confirmations, shipping updates, returns).

Q: How can I contact customer support?

A: Email us at support@urbanriseapparel.shop. Our working hours are Monday – Saturday, 8:00 AM – 7:00 PM (EST). We typically respond within 24 business hours. For urgent matters (cancellations, changes), please use the subject line “URGENT”. We do not offer phone support.

Q: What is your physical address?

A: Urbanriseapparel, 129 Long Hill Dr, Stamford, CT 06902-1416, United States. This address is for returns and correspondence only; we do not have a public retail storefront.

Q: Do you have a size chart in centimeters?

A: Yes, our product pages include both inches and centimeters. Use the toggle on the size chart or refer to the “cm” column in the table.

Q: Can I change my order after it has been shipped?

A: No. Once a tracking number is generated, the order is in the carrier’s possession and cannot be changed. You may refuse delivery or initiate a return upon receipt.

Q: Do you ship on weekends?

A: Our fulfillment center operates Monday – Friday. Carriers may pick up on Saturdays for some services, but standard handling and transit times are calculated on business days (Monday – Friday, excluding federal holidays).

Q: I received the wrong item. What should I do?

A: Contact us within 7 days of delivery at support@urbanriseapparel.shop with your order number and a photo of the incorrect item. We will ship the correct item immediately and provide a prepaid return label for the wrong item. No additional shipping charges apply.

Still have questions? Our support team is ready to assist you. Email support@urbanriseapparel.shop and include your order number (if applicable) for the fastest resolution.